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Shipping Information

Shipping Information:
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- All orders are dispatched on Wednesdays and Fridays, and Tracking numbers are obtained 1-2 business days after that. Please allow at least 5 Business Days before requesting your tracking number. Orders placed Wednesday and Fridays may be delayed until next Wednesday or Friday.

- We offer free shipping via FEDEX Ground. Please allow 8-10 business days for your order to arrive. If you have any concerns, please contact support.

- If you haven't received a tracking number by email, make sure you check the SPAM folder, or you may contact support: support@hotelsuppliesgroup.com, or call: +1 786 600 1348 to find out when your product shipped. Alternatively, you can login to your account, go to your orders and check the status and contact us by using the contact form in the order. That way you can keep track of the communications related to each order.

 
Inquiries and Invoices:
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- If you need to make accounts receivable inquiries or request copies of your invoice via mail, please contact us to: sales@hotelsuppliesgroup.com

 

Return Policy:
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- Once an individual bag is open, the BOX cannot be returned.

- If you open the box, and after examining the product label you find out it is not correct, you may return it at YOUR expense to the same address included in the shipping label, but you must first contact and coordinate with support@hotelsuppliesgroup.com.

- If the product you received is not the one you ordered, and the one described by NAME in your order, we will take it back, if unopened, and resend the correct product. We will be providing a return shipping label in some cases, and in others, we may also ask you to keep the incorrect item and or donate to charity or friends and not ask for it in order to send you the correct product. For this to happen, you must provide clear pictures of the packaging and the product received, along with any shipping documents including in the packaging. Either option depends on logistics on our side and it is cost based.

- If the product you received is the one you ordered and you want to returned, with unopened items in the box, you may do so at your expense. A reimbursement will be made after we get a respective credit memo from the warehouse. It may take up to 30 days. Please contact support if you need tu return your unopened items.