Frequently Asked Questions

Yes, we use industry standard SSL encryption to protect your personal details. Potentially sensitive information such as your name and address are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. 

Your Credit Card information is NOT processed in our server, upon checkout, your are redirected to a Secure PayPal Page where you can either user your PayPal account or enter your credit card details securely. 

If you have a PayPal account, you are eligible to customer protection by PayPal. 

Not directly. We also don’t ship to PO Boxes. We are working on enabling international shipping. Please join our newsletter you get notifications. 

It takes items and average of 8-15 business days to arrive. 

Orders are manually reviewed and processed in the next 24hrs after they are placed. If we notice anything out of place, we will attempt to contact you by email or phone call depending on the time of the day. 

Once reviewed, orders are dispatched to T-Y Group & Harbor Linen Global Distribution Center. You will receive an email when this happens. From this point, it takes the order about 8 business days to get prepared and picked up by the carrier ( FedEx ) 

Once your order is picked by FedEx, we get a notification and we manually request and update your tracking number in the system. Some orders arrive before we update the system with the tracking number. 

Not at the moment. We are constantly studying & and receiving customer feedback. Please let us know if you need your order to be expedited at an additional cost. Keep in mind that the smaller packaging has the following specs: 

Dimensions: 19x18x18 in. Weight: 6lbs. 


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